Basically, I listen - and I try to do better.
I got a complaint today from a guy who was thrilled with his apartment and had dropped me a note to tell me so.
I got so wrapped up with the daily grind that I forgot to answer his note. I was wrong - he did everything right.
Unlike most people, he sent me a note to complain.
I really appreciate people letting me know when they feel I messed up. It really is the only way you can get better.
Posts
No comments:
Post a Comment